HPC Ultra – Service Policy
Effective Date: April 30, 2025
Brand Name: HPC Ultra
Marketing & Sales Partner: Shree Tirupati Balaji Alliance (STB)
Registered Address: G-247, UGF, Sushant Shopping Arcade, Sushant Lok 1, Gurgaon 122009, India
Contact Email: info@hpcultra.in
Contact Numbers: +0124-4974774 / +91-89201-17291
1. Objective
This Service Policy outlines the terms and conditions governing the support and service offerings for all products and services under the HPC Ultra brand. It is designed to ensure customer satisfaction and clarify the service protocols followed by our authorized partners and representatives.
2. Scope
This policy applies to all HPC Ultra products and services marketed and sold by Shree Tirupati Balaji Alliance (STB), covering pre-sales consultation, installation, post-sales service, maintenance, and technical support.
3. Warranty and Support
- Standard Warranty: All HPC Ultra products come with a standard warranty period, the details of which are specified on the product invoice or packaging.
- Extended Warranty: May be available at an additional cost and must be purchased at the time of product purchase or within the initial warranty period.
- Support Availability: Technical support is available via phone and email during standard business hours (Monday–Saturday, 10 AM to 6 PM IST).
4. Service Request Process
To initiate a service request, customers may:
- Call our support lines: +0124-4974774 / +91-89201-17291
- Email us at: info@hpcultra.in
- Provide the following information:
- Product name and serial number
- Purchase details (invoice copy)
- Description of the issue
5. On-Site Service
- On-site service is available for select products and locations. Service visits are scheduled based on technician availability and customer convenience.
- Additional charges may apply if the service is outside the standard warranty coverage.
6. Exclusions
The warranty and service support do not cover:
- Damage caused by misuse, accident, or unauthorized modifications
- Normal wear and tear or cosmetic damage
- Service by unauthorized personnel
- Products with tampered serial numbers or missing labels
7. Replacement Policy
- Defective products under warranty will be repaired or replaced as per HPC Ultra’s discretion.
- Replacements, if applicable, will be processed within 7–15 working days, subject to product availability.
8. Customer Responsibility
- Retain the original purchase invoice for warranty claims.
- Ensure proper handling, usage, and timely reporting of issues.
- Cooperate with support staff to facilitate troubleshooting and repairs.
9. Limitation of Liability
HPC Ultra and its partners shall not be held liable for any indirect, incidental, or consequential damages arising from product use, delay in service, or unavailability of parts.
10. Amendments
HPC Ultra reserves the right to modify this Service Policy at any time without prior notice. The latest version will be made available on official communication channels.
Contact
For any assistance, please contact us at:
+0124-4974774 / +91-89201-17291